Sabtu, 18 Februari 2012

Ebook Free , by Wilbur Smith

Ebook Free , by Wilbur Smith

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, by Wilbur Smith

, by Wilbur Smith


, by Wilbur Smith


Ebook Free , by Wilbur Smith

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, by Wilbur Smith

Product details

File Size: 1234 KB

Print Length: 660 pages

Publisher: Zaffre; Reprint edition (January 1, 2018)

Publication Date: January 1, 2018

Language: English

ASIN: B078B7YRMT

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Amazon Best Sellers Rank:

#140,334 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

There is a new magician to be added to the pantheon where the likes of Merlin and Gandalf reside: his name is Taita, a former eunuch slave, who is now the mighty and much-feared warlock of ancient Egypt.Wilbur Smith, bestselling author from South Africa, brings us his compelling sequel to River God, a novel of Egypt's past, where a pharaoh and her eunuch slave evaded capture to fight against an evil conspiracy. The premise originally arose from a papyrus scroll that was brought to Smith, where these two characters were show to have existed at some time in the past. Smith then set about novelizing this account and creating the amazing world of River God. He does exactly the same in Warlock, with just as much gusto and skill.The lovely pharaoh Lostris is now long dead, but her slave, now a warlock - who must be over a hundred years in age - is still revered and feared by many. A new pharaoh, the young prince Nefer, is about to take the throne, his father having been recently assassinated and the killers remaining unknown. Since Nefer is too young to take the throne, Naja, the former pharaoh's right hand man, automatically appoints himself regent of all Egypt. He hatches a devilish plan, unbeknownst to the prince, where he will unite with the enemy, the Hyksos who control northern Egypt, and get rid of Nefer, and together they will rule, abusing their power in as many ways as they can, meanwhile gaining untold riches.Wilbur Smith has a writing style that is entirely his own. His imagery reaches the point of over-description but never passes it, keeping the reader so entrenched in the world, that once they put the book down, they wonder if they are not actually in Egypt during the time of the pharaohs. Smith takes you through all the emotions, even if you don't want to tag along for the ride, making you sad then happy by the turning of the page, appalled and shocked then satisfied and appeased.There is a lot in this book, where any reader can get entirely lost, whether it be in the love between prince Nefer and his Mintaka, or the anxious deception concocted by Naja, or the great battles fronted by Nefer and controlled by Taita. There is even some magic in there for all you fantasy buffs. This book, quite simply, has it all.Originally published on November 5th 2001.Originally published in the Long Beach Union.For over 500 book reviews and exclusive author interviews, go to [...]

This book is the third book in Wilbur Smith's ancient Egyptian series although, chronologically, it is a direct follow-up to the first book, "River God" which ranks among my all time favorite historical novels. The second book of the series, "The Seventh Scroll" actually takes place in the present day and concerns some archeologists/anthroplogists that become embroiled in a mysterious adventure dealing with the events of the first novel. So now, here in the third novel, the author returns to the era of Taita, his protagonist of "River God", attempting to recreate the magic (and the hugely popular reviews) of that book. So the question is...did he achieve that? Was he able to garner the forces of whatever muse inspired him that other time?Pretty close. This isn't the super shining star that was "River God" but it is a shining star none the less. I think there are two main differences between the two novels that led this novel to be inferior to the first. One is just that: it isn't the first. Had this one been the first of a series or a stand-alone novel it might well have been held to the same kind of reverence. But since we have "River God" to which to compare it, it loses a little bit in the originality department.But not much I have to say. The prose is equally well done and the pace of the novel is spot on. It reads easily like a quick novel despite it's length and you have that same desire that all good novels inspire...wanting to sneak off and find time to read more of it. There were only a couple of spots where I wished events would speed up. The plot itself is not unique, basically a story of bad guys usurping power from the rightful good guys and how the good guys make things right and come back into power. But since the good guy's army is always outnumbered, he and his allies must use intelligence to find ways to win battles. It sort of reminded me of "Braveheart" in the numbers of ways outnumbered armies can find cool ways to win.The other main difference that makes this novel slightly inferior to "River God" is that it is told in third person point of view. This is probably necessary because this time Taita is not always where the action is occurring. We have multiple major characters all over Egypt making it impossible for 1st person POV. But the author loses the intimacy that comes with 1st person POV. In "River God" we really know the character of Taita and come to understand his foibles as well as his matter-of-fact superiority to those around him. We know his thoughts when he acts as puppet master whereas in this book, he seems more aloof and somehow, less interesting. There are times, especially during the climactic scenes near the end where he is hardly involved.All in all I enjoyed this book as a darn good read despite the inevitable comparisons I had to make to an actual masterpiece. 4 and 1/2 stars.

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Ebook Download Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Ebook Download Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations


Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations


Ebook Download Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Product details

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Audible Audiobook

Listening Length: 11 hours and 33 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: McGraw-Hill Education

Audible.com Release Date: June 21, 2017

Whispersync for Voice: Ready

Language: English, English

ASIN: B072XZKV8Q

Amazon Best Sellers Rank:

I read a good deal of Discovering the Soul of Service - also by Mr. Berry - in conjunction with a Business Plan I wrote for an Econ class in college. I could have sat and read the entire thing, but didn't have the time ----- so I BOUGHT IT! :)Then I came across THIS title: Management Lessons From Mayo Clinic, a clinic "referenced" in the above-mentioned book. Mayo has been my family's clinic for over 30 years, and I can attest to the accolades bestowed upon this organization! In 30+ years, I have come in contact with only 2-3 employees I found unacceptable in the field of service! I'm thinking that's a near-impossible feat!So I found and bought this one, as well, right here on Amazon - my favorite site from which to make purchases.

Many services, including practice management, share common dynamics with healthcare services in general:- Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing),- High risk service. Under-performance carries severe consequential damages,- Labor- and skill-intensive performance, contributing to considerable variability between service providers,- Physical presence of the customer receiving the service, requiring time and place synchronization with service provider,- Perishable service. When the resources available to deliver the service are unused, the value that they might have created, perishes,- Customer demand for the service is unevenly distributed and sometimes urgent,- Diverse customer needs and preferences, requiring the service provider to maintain a portfolio of skills and resources,- Multiple resources contribute to the customer experience, necessitating coordination of their performances,- Complex service chain with numerous interdependent components,- Service reliability - accuracy and dependability - are essential for success.The key question for any manager is: "if our organization were to disappear overnight, would customers really miss us?" For Mayo Clinic, the answer is yes, and that's why it attracts and retains talented people and inspires their efforts. Mayo offers the court of last resort for many patients. A career at Mayo clinic provides a daily opportunity to apply their core values.The Mayo Clinic model is built on three core values: place the interests of the patient above all other interests, pool talent to create teams of specialists working together, and deliver clinical care with time-condensed efficiency. At Mayo Clinic, the core strategies and core values converge - the strategies are so embedded that they become core values. Its most impressive accomplishment is how well they execute these strategies for more than a century.In organizations that deliver consequential, complex, variable, and personal service, the performance is critically important. The brand comes as the by-product of consistent focus on the service experience of patients. Customers become marketers and the conveyors of information that can help those they know. A labor-intensive service brand can be only as good as the people creating the experience that forms brand meaning. The Mayo Clinic has created its brand through emphasis on operations. They created a world-class service organization we performing well for one customer at a time and relying EXCLUSIVELY on the word of mouth - for nearly a century, they had no marketing department. An astonishing 91 percent of patients praise the clinic to an average of 40 other patients and generates on average five new patients.Mayo Clinic brand heroes are the industrial engineers who design the service processes and the line employees who perform their services one patient at a time. They design their processes by paying a special attention to customer perception, by orchestrating the clues for quality. They understand that customers act as detectives continuously looking for clues in order to form an opinion about their experiences. For example, does a service experience make customer feel safe, confident, efficient, smart, respected. or worthy, or does it have the opposite effects?This book is required reading for anybody who wants to create and manage a service organization with a Mayo Clinic reputation.

I was a patient at the Mayo Clinic in Phoenix and could not believe how wonderful the hospital is to all of its patients. Read the book and I understand! Great read, and the stories are incredibly heartwarming. I am forever grateful and proud to have been cared for by such a wonderful team. The book is definitive and a model for how a hospital must be operated!

The subject, how to provide top quality health service and survive as a non profit organization for a hundred years is facinating and the book contains a detailed description of the Mayo Clinic, its core values and strategies. I have no practical knowledge when it comes to working for or being admitted to one of the clinics but I miss the story about the pitfalls, what is the biggesr challenges in such a gigantic structure based on a set of core values from the beginning of the last century ?

This book merely deals with health care delivery at Mayo Clinic, one of the best run HSOs worldwide. It examines intricate processes at various practices or product lines and they how are managed. It exposes a culture that is well understood by the employees and how that culture is vivid in the care for every patient.With that said, the material is applicable to any service organization. The concepts can be applied in delivering service to customers. For example, personable and customizable service is a key to retaining customers and scoring high on customer satisfaction surveys. Treating customers differently than competitors is what keeps those customers coming back and become a free advertisement to the organization.The book is well written and easy to understand.

Mayo Clinic is part of the American vernacular, and synonymous with excellence in health care. Did you ever wonder how the organization achieved such remarkable level of awareness inarguable brand associations? In Berry and Seltman's book, you'll learn that it had little to do with promotion, and everything to do with values. Preservation of the values of the Drs. Mayo is baked into the "product" of Mayo Clinic, which, of course, is a service.If you are in the service industry, then you know that product features are defined by the service experience, and the benefits are determined by customer satisfaction. Both are intangibles.Mayo Clinic has applied manufacturing process improvement (Six Sigma, LEAN, et al) to healthcare systems to improve the patient experience. For in the end, Mayo's management understands that the patient outcomes define product quality, and patient satisfaction is the promotion.With all the hoopla today surrounding social media and marketing, an interesting sidebar to this book is the realization that Mayo's brand was built entirely through social networks; patients travel around the world for treatment at the clinic, and return home to tell the tale to friends and family. Quite obviously, the majority of the stories told have been positive. This book helps us to understand why.

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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations PDF